Support Manager
Responsibilities:
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Providing technical support to players and informing developers about arising issues.
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Improving and streamlining the technical support process for players.
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Monitoring and analyzing player feedback.
Requirements:
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Strong communication skills: ability to give and receive feedback, set deadlines, and convey information clearly.
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English language proficiency of B2 or higher.
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Fluent written and spoken Russian.
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Proficiency in working with Google tools (Sheets, Drive, Docs, Meet, etc.).
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Interest in the gaming industry and casual mobile games.
Nice to have:
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Experience in user support roles.
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Experience with Helpdesk systems.
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Basic knowledge of SQL.
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Knowledge of additional foreign languages.
We offer:
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Opportunity to work in the Novi Sad office or remotely worldwide.
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Official employment.
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Comprehensive health insurance from the first day of work.
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A professional team dedicated to developing quality games.
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Comfortable working conditions, flexible start times based on your time zone.
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Transparent processes.
Dear candidates, when applying for this position, please include a brief cover letter explaining why you are interested in the support manager role.
Candidates are considered based on the results of a test assignment.
For more information about the company and our projects, you can visit our social media pages: